Use this DVD-based training programme to equip your managers with the skills and knowledge they need to carry out effective disciplinary interviews. The ACT FAIR approach to dealing with discipline illustrated in the drama video shows managers how to conduct informal disciplinary interviews that have a specific and measurable outcome. It shows managers why they should ‘ACT’and how they should ‘ACT’. It also shows that ‘doing nothing’ is not an option.

The ACT FAIR mnemonic provides you and your managers with a seven-step process for conducting informal disciplinary interviews with all types of employee. It’s simple, easy to remember and allows the procedure to progress naturally through distinct phases:

• Agree – what the problem is
• Commit – ensure that commitment is given to fix it
• Test – check that they understand what will happen if they don’t fix it

...Then ...

Follow-up And Inform them of the Results

This drama video illustrates three different informal discipline interviews:

• a grumpy accountant who appears to have an attitude problem
• a defiant young man who’s ignoring the company’s safety rules
• a hard-pushed mother who’s always late for work.