A perfect introduction for anyone who has not delivered an appraisal before. Covers entire appraisal process from planning and preparation, through conducting the interview itself, to agreeing action.

It focuses particularly upon:

* The benefits of structuring the interview in a purposeful way.

* The skillful use of a range of questions, including open, probing, closed and reflective questions.

* The need to agree a clear, concise action - one that the employee is committed to following through.