The rise in the number of appraisal systems and their improved quality in recent years has not been matched by similar changes in the field of appraisal training. The combination of these factors led the authors to produce this collection of training material suitable for use in the widest variety of organizations.

All the activities are participative, and the manual includes a range of approaches offering a choice of practical tasks, case studies, graphics, questionnaires or role plays. Some of the activities start with an explanation of the theory followed by an opportunity to practice in order to confirm participants’ understanding. Others begin with the participants completing a task which is then reviewed in order to consolidate the key learning points and principles.

By slightly changing the emphasis of the activities, the content becomes suitable for all appraisers despite different levels of experience. Most of the activities can be adapted to be run with groups of various sizes. A few of the exercises are useful for an appraiser to complete with the appraisee.

To ease selection, the activities have been categorized into two categories. The first category covers:

• preparation
• writing
• the interview
• understanding the system.

The second category covers:

• skills including management listening questioning
• objectivity
• feedback
• communication.

Contents
Introduction; Symbol; Index to activities by skill; Index to activities by process; Actions speak louder; An appraisal interview; Ask, and it shall be given you; The beginning and the end; the 'BOFF' principle; Both sides of the coin; Bullseye!; But that's not what I meant ?; But when have I got the time?; Choosing the right route; Competition time; Confirm it in writing; Discovering the carrot; Do I appear neutral?; Do you really mean that?; Easy listening; The evidence I shall give ...; For better or verse; Good Question!; How would you handle it?; I think I have the answer; I think that's what you said!; In summary; It's all experience!; Just stick to the facts; Keeping on track; Let me explain; The motivation minefield; My learning; Pathway to the future; Perception of me and you; The perfect system; Picture this; Piece by piece; Praise versus criticism; A question of design; Ready, steady, go!; The right person for the job; Sharpen up your targets!; The silent message; So you know their job?; That's different!; To let you know; Touch then ask; We always listen; What do you think?; What's your view?; Where do I go from her?; Why am I here?; Write or wrong!

About the Authors
Wendy Denham was a training advisor and Jane Jestico is a key member of the senior management team at Marks and Spencer. Both have a particular interest in interpersonal skills training.