A superb program on all aspects of telephone use – inbound, outbound, customer service, sales, and general office use. With a wide variety of scenes, this video illustrates its unique, valuable concept: treat the person on the phone as though they were there in the same room with you

• Making a call is like making a visit
• Taking a call is like receiving a visitor
• Putting a caller on hold is like asking a visitor to wait at the door
• Transferring a call is like introducing two people
• Leaving a message is like making a call or a visit
• Taking a message is like receiving someone else’s visitor.