Anyone who wants to conduct an effective interview needs to know that past behaviour is the key to predicting future performance. A candidate’s qualifications, experiences, and previous posts they’ve held are all important details that you need to know. But the unanswered question is: how will they actually perform in theprecise job you’re advertising?

Rather than using intuition, an interviewer can use the questioning techniques demonstrated in this programme to retrieve relevant information based on a candidate’s past experiences.

Behavioural interviewing is suitable for managers, supervisors and personnel specialists. Through realistic interview scenarios, it teaches the five stages of the behavioural interviewing technique, and shows the importance of conducting a thorough review of the job requirements, drawing up a list of interview questions, getting behavioural examples in the interview, and then rating the interviewee’s skills against the job specification.

The key outcomes:

• Learn a key interviewing technique that is vitally important, effective and always successful
• Enables organisations to employ the right person every time

Extra content:
The DVD also includes the following additional learning material;

• Getting started — How to get from broad introductory questions towards more specific 'behaviour' based questions.
• Looking for evidence — How to avoid the danger of misinter-preting evidence from a single incident, recognising 'danger words' and watching out for openings.
• Detective work — Using silence to your advantage, spotting when a candidate is being evasive and the importance of what people leave out as well as what they say.
• General points — Spotting patterns in responses, concentrate on recent experience, judge younger candidates leniently and ignore irrelevant weakness.

Learning chapters:

• Create a behavioural profile
• Not a behavioural interview
• Focus on critical incidents
• Hide your hand
• Take your time
• A brief summary
• Using the behavioural interviewing technique
• Main summary