There are many situations in both our work and private lives that, with hindsight, we may feel we could have handled better. It might have been our response to a difficult person on a bus, how we handled an aggressive customer, how we responded to a friend wanting to borrow something, or a manager making unreasonable demands of our time.

This award winning 17 minute DVD shows you how to handle all of these situations assertively and explores three types of communication: aggressive, non-assertive and assertive. The video uses real-life scenarios to show the differences between the styles.