The training is in two parts:

Part 1 (22 min) covers your own body language and

Part 2 (18 min) covers how to read & react to the body language of those around you.

The video/DVD uses realistic drama scenes, where we follow two main characters: Michael, the Managing Director of a furniture manufacturing company, and Carole, a training manager for an NHS Trust.

Use Body Language Skills at Work to show your staff the key learning points:

• Cluster signals – These are the full range of expressions and movements that we see, we weigh up the sum total of these and come to a conclusion on mood-character and thoughts.
• Denial signals – Small gestures, often at the end of a sentence that imply that the speaker doesn’t believe what has just been said. A small shrug of the shoulders, rubbing the nose, pulling down the corners of the mouth.
• Congruence – When our body language, our words and the tone of voice all match, then we have congruence. If we are not being congruent then our listeners will believe our body language, not our words.
• Masking – In any situation it is often necessary to mask our true feelings – impatience, boredom, dislike, etc – to be tactful and to avoid confrontation.
• Mirroring – This is a technique to gain empathy with people, we copy their body posture slightly to get on the same wavelength.
• Matching – the other person’s pace and mood will also create a bond.
• Pacing and leading – takes matching one step further. Having mirrored their posture, we then start to move to positions and gestures that will create the atmosphere we want, and subconsciously get the other person to match our body language, leading them into the new mood or understanding.