With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it’s no surprise that companies are looking ever more seriously at the ways in which they can support their staff.

Today, people are more concerned about how they can achieve a healthy work/life balance rather than being macho about their workload.

It’s within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the knowhow and sensitivity to address such situations.

The programme reinforces key messages to aid even the most inexperienced managers, team leaders or personnel staff. With key sections ideal for supporting role-plays, this programme will also complement any interview skills or management course.

The key outcomes:

• Learn the techniques of handling delicate personal situations in the workplace
• Encourage staff to overcome problems proactively

e-learning course contains:

• Trailer
• Pre-test
• Introduction
• Set up an interview
• Encourage them to talk
• Help them to think
• Let them find solutions
• Summary

The e-learning course uses Video Arts memorable video content and includes thought-provoking questions that ensure the user is learning and being challenged.

Bite-size modules allow individuals to go at their own pace as they work their way through the demonstrations, tutorials and video clips.

Each e-learning title includes:

• Pre-test to establish current knowledge and determine which modules the learner needs to complete
• Test results and summary notes at the end of each module
• Glossary of commonly used terms and key video clips
• Final knowledge check to test retention
• Full tracking and reporting capabilities