Overview
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This training program:
* describes the four key elements of interpersonal communication, identifies common barriers to effective listening, and explains how these barriers affect the communication process,
* explains what active listening is and describes typical characteristics of active listeners,
* describes effective methods for improving listening skills,
* explains what nonverbal communication is and describes how it affects interpersonal communication,
* describes common types of communication filters, explains the difference between statements of fact and statements of assumption, and describes how the use of facts and evidence can improve interpersonal communication,
* describes ways to help ensure that listeners receive a message as the speaker intended, without distortion or misunderstanding,
* describes the use of clarification questions, paraphrasing, and summarizing as feedback techniques, and
* describes how active listening and emotional control can be used for effective reception of feedback from other people.


Subjects
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Listening Skills
* THE COMMUNICATION PROCESS
* ACTIVE LISTENING
* IMPROVING LISTENING SKILLS

Speaking Skills
* NONVERBAL COMMUNICATION
* FILTERS, FACTS, AND ASSUMPTIONS
* GETTING THE MESSAGE ACROSS

Feedback Techniques
* GIVING FEEDBACK
* RECEIVING FEEDBACK