How does your team learn? By their mistakes? At outside courses? From each other? Of course, all these are elements in the process _ but perhaps the most important way is through you, their manager. The `how to do it' is broken down into five practical steps, to form the mnemonic _ STEER: Managers should
* Spot opportunities
* Tailor training to suit the individual
* Explain and demonstrate
* Encourage, and
* Review progress.