Discover an effective approach that can be used to build all types of skills, including technical, taskrelated skills such as preparing an invoice, or interpersonal skills such as handling a diffcult customer. This video also provides effective alternatives to four of the most common mistakes people make when coaching a new employee, and introduces a four-step model for building all types of skills (explain, demonstrate, practice, provide feedback).

How-To Training Points:
* How to avoid mistakes that coaches make when attempting to build skills
* How to use a four-step technique for building a particular skill
* How to explain tasks simply and clarly
* How to demonstrate a task and h' the employee practice it
* How to provide feedback on the employee's progress