Coaches need to set high expectations. But people can only perform well at work if they have been told what is expected of them. This video demonstrates how to communicate your expectations clearly and effectively to another person. The other person could be your manager, supervisor, team leader, team member, co-worker or someone you deal with in another part of the organization. It could even be a customer!

How-To Training Points:
* How to encourage everyone in your organization to take responsibility for clarifying expectations
* How to communicate your expectations clearly and specifically
* How to listen to others and negotiate a fair set of expectations with them