People need coaching to be flexible and adaptable to all sorts of organizational change, including technological change and reengineering projects. This video illustrates the most common psychological reactions people have when confronted by change. It provides practical 'how-tos' for dealing with these reactions. Viewers will learn techniques for dealing effectively with the uncertainty, anger and fear of others, exploring their concerns, "reframing" the issue and modeling flexibility.

How-To Training Points:
* How to understand and respond appropriately to people's psychological reactions to change
* How to explore concerns that people may have about change
* How to help someone alter their negative perceptions about a change
* How to understand the importance of modeling flexibility