A library of 39 video clips (70 min) on various aspects of communication covering following categories:

• Speaking Clearly
• Active Listening
• Nonverbal Communication
• Conflict & Difficult Conversations
• Group Communication
• Presentation Skills

The Leader’s Guide contains direction for using each clip:

• Reference Tables that help you select clips by skill (e.g., Listening) or application (e.g., Supervisor-to-Subordinate communication), and provides following information for each clip:
• Primary and secondary skills that can be taught using the clip
• Suggested training applications
• Background information relevant to the clip
• Scene description and photo
• Suggested Discussion Questions along with possible responses
• Activity Suggestions
• Key points to draw from the clip
• Ideas for following up on training conducted
• Suggestions for using the clip in conjunction with other clips in the Toolkit.

Each toolkit Includes:

• Chaptered DVD with 2 versions of all clips: with introductory narration and without;
• CD-ROMs with 2 versions of all clips (for importing into PowerPoint presentations);
• Comprehensive electronic Leader’s Guide that includes key points, discussion questions and activity suggestions for every clip.