The 49 instruments in this collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment. There are checklists, profiles, questionnaires and self-assessments, some for individuals, some for groups, all indexed by topic for ease of reference.

The material can be used to raise self-awareness and/or stimulate reflection and discussion, either on a stand-alone basis or as part of a training event or programme. In many cases the author has provided additional help in the form of guidance on key learning points, making the material especially valuable to trainers. Also, some of the instruments incorporate action plans to encourage the application of what has been learned.

All in all, the Compendium represents a rich resource for trainers, team leaders and consultants.

Reviews
‘I feel that the compendium represents good value for money and has the added benefit of not being time-limited and should thus prove a good investment.’ The Leadership and Organization Development Journal

Contents
Matrix Index; Action planning; Assertiveness; Change management - individuals; Change management - organizations; Coaching skills; Communication style; Conflict management; Counselling style; Creativity; Customer focus - individuals; Customer focus - organizations; Customer satisfaction; Delegation; Employee attitudes; Empowerment; Evaluation of training; Facilitation; Feedback skills; Influencing skills; Interview skills; Learning organization; Learning style; Listening skills; Management competencies; Management style; Meeting skills; Mentoring; Motivation; Negotiation skills; Organizational culture; Performance appraisal skills; Performance appraisal style; Presentation style; Project management; Questioning; Recruitment and selection; Report writing; Selling skills; Setting objectives; Stress management; Team behaviour; Team effectiveness; Team review; Team roles; Team self-appraisal; Telephone skills; Time management; Trainer feedback; Written communication.

About the Author
Sarah Cook is Managing Director of Stairway Consultancy. She began her career with Unilever as a marketing manager before becoming Head of Customer Care in a retail management consultancy. In 1988 she set up her own company, which specializes in management development. Ms Cook is a member of the Institute of Personnel and Development, and the Chartered Institute of Marketing. The Compendium is her sixth book.