In this kit you get everything you need to develop your people's communication skills. There are twelve units, subdivided into modules, so you're in control of when you train, in what depth, and for how long. It's a highly flexible and cost effective resource to train as many people as you like for years to come.

Three video programmes
* The Case Study (30 min).`Signal Failure' examines both informal communication and communication at the corporate level. You can also buy this Case Study as a stand alone training pack with the option to upgrade to the full kit later.
* The Review of the Case Study(20 min) is presented by Pat Mitchell, technical adviser on `Complete Communication', who analyses the main learning points.
* The Incident File (40 min). More than 40 short video clips or triggers which illustrate different communication problems and ask the question: `What would you do next?

Twelve-TRAINING-Units:
* Introduction.
* Listening and questioning.
* Verbal behaviour.
* Presenting to groups.
* Influencing skills.
* Meetings.
* Interviewing.
* Reading and writing.
* Using the telephone.
* Management By Wandering Around (MBWA).
* Non-verbal communication.
* Thinking about communication: A-guide for senior managers.

Two resource binders: These contain photocopy masters of all the written materials that your course participants will need for each unit including:
* More than 130 OHP transparencies highlighting key training points.
* Exercises, Case Studies and Role Plays.
* Projects to apply training in the workplace.
* Key Point Summaries and Handouts.
* A Pre-Course Questionnaire to help assess training needs as precisely as possible.

A comprehensive trainer's guide
This gives:
* An overview of the kit.
* A summary of all the Projects, Resources and Videos.
* A bibliography.
* Guidance on developing Exercises and Case Studies based on your own organisation.
* Advice on using video for Role Play.