We all know there's usually more than one way of approaching a problem. But most of us typically revert to conventional ways of thinking - and that's not always best.

This activity pack encourages everyone to look at problems and opportunities from new and innovative angles. In no time, you'll get your teams exploring how they can work together in more creative ways.

These problem-solving techniques can be applied to daily decision-making in any organisation. They can also provide useful tools for project teams and anyone involved with product and service innovations.

These activities enable participants to:

• think creatively
• form effective problem-solving teams
• identify and define problems
• generate ideas for solutions
• evaluate solutions
• present a case to colleagues

List of Activities:

1. The concept of creative problem-solving
2. Releasing your creativity
3. Creating the right environment
4. What makes an effective team?
5. Creating an effective problem-solving team
6. Leading and facilitating team discussions
7. Listening, questioning and clarifying
8. Selecting tools and techniques for identifying and solving problems
9. Selecting and defining a problem
10. Defining the extent of a problem and identifying barriers to solutions
11. Problem checklists
12. Problem mapping
13. Fishbone diagrams
14. Creative excursions
15. Brainstorming
16. Making associations
17. Harnessing your imagination
18. Shortlisting your ideas
19. Analysing and evaluating solutions
20. Planning and implementing solutions 21 Presenting a case