In today's complex and fiercely competitive marketplace the relationship between cause and effect can be so subtle that it's easily overlooked. To solve any problem successfully you have to learn to look beyond the obvious and examine the root causes. Critical Thinking Techniques: Finding Better Solutions shows you how to develop your critical thinking skills and apply them to solving even the most perplexing problems. It builds a strong foundation of practical problem-solving techniques based on critical thinking.

In an Interactive Simulation you actually become the customer service manager for CoolCo, an air conditioner manufacturer. It's your job to use your new critical thinking skills to find out why company sales have plummeted.

You'll learn how to:
* Employ a variety of analytical tools to verify cause and effect relationships
* Isolate the real source of a problem
* State problems correctly to gain a new perspective on solving them
* Use proven creative techniques to generate effective solutions
* Develop a problem-solving plan and map out tasks for implementation