It's here - an attitude-changing program that's guaranteed to help your employees be enthusiastic about cross-selling! Designed for every employee who interacts with customers - either in person or on the phone - this 2-program series covers it all. It starts by answeirng the 2 most important questions:

* Why should I bother?
* What's in it for me?"


Part I "Changing Attitudes" puts employees in real-life situations they can relate to - in which they've been helped by others, showing cross-selling simply means people helping people.

Part II "Improving Skills" 7 role-plays show the same employees from Part I now cross-servicing their customers at the bank.