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Customer Focussed Selling

How to sell higher-ticket merchandise

Media Type - DVD
Subject(s) - Customer Service , Retailing

  • Overview
  • Other Item(s) in this Series

Key points:
* Establish initial rapport with a customer
* Determine customer needs
* Present features and benefits of the merchandise
* Overcome Objections
* Close a sale by recogni-sing buying signals
* Increase sales by selling additional merchandise.

- Customer Focussed Selling
- Customer Service Selling
- Help Wanted
- New Retail Supervisor, The
- No Thanks, Just Looking
- Power of Suggestion, The
- Right Start, The
- Take This Job ...and Love It !

  • Support Material - Facilitator's Guide, Participant and Observer Checklists
    Length - 16 minutes
  • Pricing
    Price - INR 5,950
    Intl. Price - US$ 295
  • Additional Remark
    Discount: Buy any 4 or more 'Retail Selling' videos and save 20% off !