This video clip library has enough variety to help you build customer service training courses unique to every type of trainee -- over 20 different workplace settings are depicted. You'll be able to create highly relevant courses for new-hires and develop refresher courses for seasoned staff.

The Toolkit contains multiple video clips on these topic areas:

• Attitude
• Communication
• Problem Solving
• Service Recovery
• Supervising a Customer Service Department
• Internal Customer Service

Plus you will have a variety of video clips in each of these service categories: face-to- face (including field) & telephone, business-tobusiness & business-to-consumer, as well as employeeto- employee / internal customer service.

Each toolkit Includes:

• Chaptered DVD with 2 versions of all clips: with introductory narration and without;
• CD-ROMs with 2 versions of all clips (for importing into PowerPoint presentations);
• Comprehensive electronic Leader’s Guide that includes key points, discussion questions and activity suggestions for every clip.