This program is designed to motivate your team to rethink the simple needs of customers and apply skills that meet these needs. The program will be great as a feature around which you can run a series of training sessions, a conference or team meeting session starter where the focus of the session is service and the part it plays in your enterprise or as an induction program for every new team member to focus them on what service is all about.

• Acknowledging your customer.
• Smiling.
• Knowing what upsets customers.
• Knowing your products or services.
• Giving the customer the right amount of attention.
• Respect.
• Handling customers on the phone.