Management
Technical
Dealing With the Irate Customer
Media Type -
DVDs / Videos
Subject(s) -
Customer Service
Description -
Key points:
* Rephrase the customer's statement
* State your position
* Acknowledge the customer's feelings
* Ask questions and listen to answers
* Let the customer vent emotions
* Have the customer make decisions
* Find mutually acceptable solutions
Additional Remark
Hindi version also available: Rs.7,950/-
Pricing and Order
Price - Rs. 7,950
Intl. Price - US$ 395.00
Product Information
View PDF
Support Material
Facilitator's Guide, Participant/Observer Checklists, Role-Plays.
Length
15 minutes

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