How do managers learn? What are the key principles all new managers must learn? Eve and Peter field pressing questions from a variety of new managers in highlighting this often neglected topic.

Case scenarios that are analysed and advice given by the psychologists:

Introduction

• The key problem all new managers face.
• The importance of coaching and mentoring.
• Learning by observation.

1. "I'm a new manager, what am I meant to be doing? "
• The role of the manager defined.
• The changing face of the manager's role.
• The manager as coach.
• Consulting with subordinates; an essential process for all new managers.

2. "Since I've been promoted, my friends are ignoring me. What should I do? "
• Communicating your observations.
• Being a friend and a manager.

3. "I've been promoted to manager but still have my regular duties. How can I manage the workload? "
• Reducing the "old job" by delegation.
• Embracing the challenge.

4. "I'm trying to work through issues with a problem staff member but am getting nowhere. What should I do? "
• Communicating effectively with the person - a first step.
• Performance counseling.
• Disciplinary action; when is the right time?

5. Main Points
• Spend time with your people.
• Focus on the essentials of your role.
• Get some early wins.