Increasingly the contribution of the first-line manager or supervisor is being recognized as critical to the smooth running of any organization. It follows that increasing his or her effectiveness through systematic training is a sure way to improve corporate performance.

This collection of carefully designed exercises covers the entire spectrum of relevant skills, including objective-setting, leadership, delegation, decision-making, problem solving and discipline. All the activities are experiential and participative. In each case full instructions are supplied, together with ready-to-copy masters of all the material needed by participants and observers. The result is a resource that will make a worthy addition to any trainer’s library.

Reviews
'Just the right amount of information in just the right degree of detail is provided.' Modern Management

'... all the activities are ones that any management or supervisor trainer could use with ease.' Training Officer

Contents
Objective Setting: The new customer liaison officer; The new human resources manager; Leadership: The wall; Discipline: Lynn White; John Downing; Influencing: Management ‘Characteristics’; Teraball; Questioning: RSPCA; Private Post plc; The hotel; Health and safety; Delegation: Abdication Inc; Selection Interviewing: Keith Adams; Louise Brackman; Decision Making: The new secretary; Problem Solving: Hi-Qual Furniture Co; Counselling: Ann Downes; Ken Forbes; Sue Anderson; Prioritizing: Megalift (UK) Ltd.

About the Authors
John Payne and Shirley Payne are consultants who work together providing management skills training for a variety of organizations in the UK and overseas. They are also frequent seminar leaders for the Institute of Management.