Theoretical knowledge of management skills is of little use unless an individual can apply them in a ‘live’ management situation. This practical collection of exercises enables you to identify the management skills needs of participants and then deliver experiential training sessions on these key competencies.

These exercises are an indispensable source of information and guidance on key training issues. They contain detailed discussion of the issues involved plus strategies for developing training programmes to meet your own particular training requirements. They also offer sample programmes and ready-to-use training sessions embracing a variety of methods including roleplays, instruments, case studies, audits and group discussion.

Participants are able to build their own strategies for personal development, practise essential skills and so improve their performance.

Extensive support and guidance is provided, enabling even those unfamiliar with these complex issues to run successful training sessions.

Contents
Introduction; How to use this manual; Time checklist. Objective setting: The new O & M officer; Planning: Hi-flyer. Handling an in-tray (organizing): the tiger Motor Company. Leadership: The tanker contract. Motivation: The induction project. Performance counselling: John Langley; Harry Jones; Pam Reid. Leading meetings: Chairing meetings. Making presentations: Giving a presentation to inform; Giving a presentation to persuade. Influencing others: The windfall. Delegating: the guest speaker. Performance appraisal interviewing: Terry Davis. Selection interviewing: David Grant; Andrea Jarvis. Decision making and generating options: Pegasus Metals Ltd; J.C. Mouldings Ltd; Smashem, Bashem & Slashem Ltd. Problem solving: Multistar. Appendices: Checklist for evaluating management skills; feedback and the use of observers; Using the exercises in assessment centres.

About the Author
John Payne has had over twenty years experience in the field of management training and consultancy. He is a Senior External Verifier with the Institute of Management.