<><><><><><><><><><><><><><><><><><>Give your managers the confidence to use feedback skills every day - not just at appraisal time

Contents
1: Feedback for peak performance
In order to help individuals grow and develop to their full potential at work, leaders of people need to reinforce helpful behaviours and question unhelpful behaviours. This activity allows participants to understand this principle and to establish the positive impact that feedback can create.

2: The dos and don'ts of feedback
This activity helps participants develop the skill of giving effective feedback on performance. The way in which feedback is given is extremely important. Both motivational and formative feedback can build confidence and competence if delivered appropriately. Equally, poorly given feedback can have a negative impact and may lead to a deterioration in performance.

3: Asking for feedback
It is often difficult for managers to ask for feedback. This activity allows participants to establish ground rules for doing this and provides them with a template for asking fellow course participants, and colleagues in the workplace, for feedback.

4: Receiving feedback
People can react to feedback - motivational or formative - in different ways. In this activity the participants discuss possible reactions to receiving feedback and explore the ideal reaction to it. They then have the opportunity to receive feedback and to discuss their reactions to the different types of feedback.

5: Personal power
In today's busy work environment, people often do not have the opportunity to stop and take stock of where they are, their personal strengths and areas in which they could develop. This activity encourages participants to increase their personal power by assessing where their strengths lie and how they can use feedback to explore blind spots and identify their potential.

6: Feedback and motivation
Recognition can be a powerful way of motivating others at work. Yet people often forget to give motivational feedback, provide it infrequently or give it to only a selected few. In this activity participants experience what it is like to give and receive motivational feedback and discuss how they can apply this experience in the work environment.

7: Team feedback
Feedback is a key tool in developing a high performance team. By giving particpants the opportunity to work together as a team, and to provide feedback to one another on factors affecting the team climate, this activity demonstrates how feedback can be used to enhance team performance.

8: How effective is our team?
Team members can be so focused on their tasks that they do not take time to reflect on how well they are working together. This activity provides a framework for members of a team to review and discuss how effectively they are working and enables individuals to provide feedback in a non-threatening way.

9: Giving upwards feedback
People often find it difficult to give feedback to their line manager and other people senior to themselves. In this activity participants discuss and practise techniques for doing this.

10: Leadership feedback
The successful completion of a team task is often dictated by the quality of the leadership shown. In this activity, team leaders have the opportunity to demonstrate their leadership skills in a fun and challenging way and then receive feedback on these from the members of their team.

11: Communication skills feedback
People often have a positive intention when they communicate, but the words they use, their body language and their tone of voice may send the wrong messages and create a negative impact. In this activity participants undertake a communication skills exercise that allows them to assess the impact their communication style has on others.

12: Appraisal skills feedback
Appraisals are seen by some people as an annual chore. For others they are a regular open discussion between manager and team member, looking at what the team member has achieved and how they can improve. This activity gives participants the opportunity to refine and work on their feedback skills.

13: Coaching skills feedback
Coaching is an important management skill that can be applied on a day-to-day basis. In this activity participants are given the opportunity to coach another person in a skill area and to receive feedback on how effective they were in doing this.

14: Interviewing skills feedback
Poor selection can have dire consequences on business performance. In this activity participants have an opportunity to develop and hone their interviewing skills. They receive feedback on these and also practise giving feedback to the interviewee.

15: Presentation skills feedback
Increasingly, managers are called upon to present information. The ability to present clearly and confidently is a key management skill. This activity encourages the participants to focus on the key skills of presenting and receiving feedback on their presentation style.

16: Negotiation skills feedback
Negotiation happens all the time at work - with colleagues, bosses and subordinates as well as customers and suppliers. In this activity participants have an opportunity to practise negotiating and to learn how to develop their skills through feedback.

17: Meeting skills feedback
Time taken in meetings can be very unproductive if the meeting is not well run and well organised. This activity allows participants to work on their meeting skills and to receive feedback on these.

18: Performance management skills feedback
Most managers will have to carry out a poor performance interview at some stage in their career. In this activity participants are given a framework to do this, an opportunity to practise and feedback on how they handled the discussion.<>