We give feedback day-in day-out, with our team and with our peers.

A simple model for formal and informal feedback, and demonstration of an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory.

Subject areas
�œ four part model for giving feedback
�œ framework of emotional intelligence competencies
�œ emotionally competent feedback

Key Learning Points
�œ setting and sharing an agreed agenda>
�œ exploring and establishing facts
�œ making and testing hypotheses
�œ considering options and agreeing next steps.

Who for
�œ managers and team leaders at all levels
�œ team members
�œ coaches and mentors
�œ trainers and consultants

Style
�œ engaging mix of four realistic dramatised examples of good and bad practice with
�œ introduction and commentary
�œ detailed session notes and resources for group training
�œworkbook for self-study and use in group sessions

Reviews

“Very professional and convincing - it makes an excellent accompaniment to a larger programme of training on EI.” - (Keith Taylor, Land Registry)

‘I enjoyed the video and feel it is a realistic depiction of the sorts of conversations - good and bad - that go on’ - (Celia Clark, oup)

‘I liked the realistic scenes and storylines. The general set-up of the DVD was good and quality very good. Excellent facilitator's guide' - (Martin Brown, Woodside Associates)

’A measured product that illustrates the framework of emotional intelligence competencies with great clarity. Even the most high-handed manager would have a clear idea of what constitutes emotionally competent feedback by the end of a session. Better value handouts than many such packs. Value for Money' - (Training & Coaching Today)