Someone resigning often comes as a complete shock. Even if you saw the warning signs, and just didn't do anything about them, the number of thoughts that simultaneously rush into your head is immense.

Why are they leaving? Could I have stopped it? How much is it going to cost to find a replacement? How will we manage without them?

There are many different reasons why employees might want to leave, and money isn't usually one of them. This programme highlights the 3 key reasons why employees might want to leave - stress, feeling undervalued, or just plain boredom - and demonstrates, for managers, how to spot when an employee might be thinking of going, how to find out what has caused that situation and how to prevent it from turning into a resignation.

The learning points are suitable for all levels of management, and are easy to understand – and the use of recognisable characters makes them even more memorable.

The key outcomes:

• Reduces costs by showing managers how to retain staff
• Improves morale throughout the workplace

Learning chapters:

• An introduction to retaining best people
• Not spotting the warning signs
• Asking questions and listening
• Looking for solutions
• Ignoring the warning signs
• Probing questions
• Making solutions actions not words
• Jumping to conclusions
• Not to psychoanalyse
• Agreeing solutions and mposing them
• Summary