Overview
------------
This training program:
* describes three basic levels of listening and identifies common mental habits that are barriers to effective listening,
* describes how to use awareness of nonverbal communication to ensure effective interpersonal communication,
* describes common types of ineffective responses and explains what empathic responses are and how they can be used for effective interpersonal communication,
* explains what constructive feedback is and describes how constructive feedback can be used for effective interpersonal communication, and
* describes techniques that can be used to deal with people who become emotional on the job.


Subjects
------------
Understanding Other People
* UNDERSTANDING WHAT PEOPLE SAY
* UNDERSTANDING UNSPOKEN SIGNALS

Responding Appropriately
* TYPES OF RESPONSES
* CONSTRUCTIVE FEEDBACK
* DEALING WITH EMOTIONAL PEOPLE