A motivational video for anyone in direct contact with customers. We’ve teamed up again with Rick Stein and his team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the key issues for team leaders and give advice on ‘difficult’ customers.

Subject areas
● customer service training
● management development
● induction and personal development

Key Learning Points
● having the right attitude
● knowing your business
● communicating positively
● taking responsibility
● learning from experience

Who for
● anyone in contact with customers - face-to-face or on the phone
● managers and team leaders

Style
● stimulating case study
● key training messages organised in subject sections
● additional video for team leaders on managing customer service
● additional video on handling difficult customers

Contents
● It's Personal - for the customer and for you (main programme - 20 mins)
● It’s Personal - for the organisation too (11 mins)
● It’s Personal - but don’t take it personally! (5 mins)

Reviews
‘As good as his Cornish pasties and that says a great deal!’- (Brian Cain: Derbyshire Police)

‘I think this is a fantastic product'- (Angela McQueen: Balmoral Hotel)

‘We were impressed with the video and the interpersonal skills and working relationships it portrayed’- (Lorraine Parker, Barclays University Library)