“Flexible program for group or individual learning. Features the keys to on-the-job interpersonal communication.”

Listening is one of the most important, yet most under-practiced and least-often-used skills in human behavior. Researchers claim that 75% of oral communication is ignored, misunderstood or soon forgotten. Good communication is a critical element in an efficient, productive workplace. This program teaches employees the five secrets for developing effective listening and understand skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings.

How-To Training Points
* How to avoid five traps that interfere with effective listening and understanding
* How to implement five techniques to improve listening and understanding skills
* How to ensure communication is fully understood by others
* How to respond to the feelings of others