Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

Training Objectives:
* Improve participant's listening skills
* Empower employees to negotiate solutions fairly
* Provide opportunities for participants to practice new skills in a supportive environment
* Illustrate the skills needed to respond productively to complex issues

Activities Cover:
* Performance appraisal
* Coaching/counselling employees
* Managing effectively
* Managing disruptive employees
* Hiring the right person

Each case study includes:
* Summary of the case
* Discussion questions which evoke thought and analysis
* Suggested solutions to the problems presented