An eclectic collection of activities covering:
• assertiveness
• appraisal
• delegation
• interviewing
• counselling
• discipline
• listening
• teamwork
• negotiation
• verbal/nonverbal communication

Comes complete with learning objectives, facilitator guidance, and reproducible materials.

Time Guidelines:
• 14 activities take less than 30 minutes
• 27 activities take 30 to 60 minutes
• 11 activities take 1 to 2 hours.