This powerful training program helps your supervisors get beyond the belief that confronting negative performance has to be unpleasant and punitive in nature. It shows them how— when done right— performance discussions can actually be a tool for coaching and developing employees.

You’ll learn how to:
• Identify the problem - the gap between the actual & desired behavior
• Analyze the problem’s severity - determine the impact and consequences of the behaviour if not corrected
• Discuss the problem - with the employee, and gain their agreement on a solution
• Document the discussion - including the history of the problem and what was said and agreed upon
• shift ownership of the problem’s resolution to the employee
• get the outcome they’re looking for without losing employee commitment?
• Followup to monitor results - recognize improvements, or take action if the problem hasn’t resolved