This cutting-edge 3-part video series uses case studies from Polaroid, AT&T Capital Leasing, and others to take you from A to Z of achieving reengineering goals and deliver breakthrough results.

Module 1: Preparation (25 min.)
Managers at Grace Logistics Services, Inc., describe their reengineering preparation efforts to redesign a cumbersome and out-dated operations information system."
Module 2: Identification and Vision (15 min.)
Managers of Polaroid. show how they identified critical core processes and developed a vision to improve the responsiveness of their order fulfillment process.
Module 3: Design and Implementation (25 min.) 
How AT&T Capital Leasing Services undertook company-wide reengineering process to streamline its national operations and improve customer service.