This invaluable drama provides a general introduction to assertiveness training at work, and has a wide range of applications for interpersonal skills courses.

It is intended for use at all levels, including non-managerial staff, and presents six core training points illustrated by the experiences of a manager:

1. Decide what you want
2. Say it clearly and specifically
3. Why how you say it counts
4. Avoid being manipulated or side-tracked
5. Listen
6. Aim for a win-win result.

The structure makes the learning points easy to discuss and assimilate and it effectively deals with a subject that's easier to demonstrate than explain in a classroom lecture.

The key outcomes:

• Shows managers simple ways to become more assertive
• Improves communication and management style across an organisation