Most appraisal training programmes concentrate on the mechanics of appraisals - who sits where, the location, the agenda and so on. But this video focuses exclusively on the most important aspect of all - the skills you need. You'll help participants learn about the effect they are having, using the video scenes to contrast what is being said in an appraisal interview with the private thoughts of an appraisee. So it helps people think about what to say and how to say it. There's no one 'right' way to conduct an appraisal interview, and that's why it's so important to practise the necessary skills.

Specifically, the video focuses on five key areas:
* praising
* criticising
* questioning
* listening
* summarising

Learning includes:
* the importance of interpersonal skills in appraisal interviewing
* the five key skills of successful appraisals
* which factors to consider when deciding how to structure the interview
* how to judge which is the best approach to each situation
* how to evaluate and improve
* your appraisal skills

Especially relevant to:
* appraisal interviewing
* performance reviews
* people management and development
* communication skills