Most people who underperform do not realise that they are under-performing and, what is worse, their manager does not know how to tell them. Using the techniques outlined in this video, you’ll be able to demonstrate to your managers how to conduct an effective and successful Diagnostic Interview using the simple PEG procedure:

• Problem – Tell the person that you have a problem with their performance

• Expectation – Explain your expectations of their performance & listen to their own expectations

• Gap – Agree on the gap that exists between what you expect and what they are delivering.