The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response – however, this fear is generally exaggerated.

With dramatic sequences and subtle humour, techniques of assertiveness are delivered in a powerful, convincing fashion, shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues.

Particularly suitable for junior management, sales personnel and purchasing staff, this programme is highly reassuring for anyone who has doubts about volunteering what they think – even when asked to do so. It also demonstrates why aggressive behaviour doesn’t work in the long run and why it’s important to establish a negotiating position and stick to it.

The key outcomes:

• Learn techniques to present personal opinions and ideas with confidence, honesty and respect
• By behaving more assertively you can be more positive and more productive in the workplace

Learning chapters:

• Definition of Assertiveness
• Submissive Behaviour
• Aggressive Behaviour
• The Balance Between Submissive and Aggressive Behaviour
• Be Honest About What’s relevant
• Stick to your Bottom Line
• Make it Clear You’re Negotiating on Equal terms
• Summary

Style:  Humorous Drama