For any boss, there's a balance to be struck between being heavy-handed and being seen as a soft touch. It's important for you to show first line managers that you understand this and can help them to get it right. This video provides the kind of illustrations your people will relate to. It will help them think through how they can improve their leadership skills, balancing the demands of their people with the needs of their organisation.

This versatile resource can be used in three different ways. Use it for: trainer-led workshops (incorporate it with other materials or use as the basis of your entire course) manager-led team briefings (loan to managers to develop their coaching role) self-study (make available in resource libraries and for individuals to take home)

Learning includes:
* how to perform your role as a link between your team and your organisation
* how to balance leadership style between over- and under--controlling

Especially relevant to:
* supervisors/first-line managers
* leadership
* team leading
* communication skills