A library of 90 video clips (82 min) on following aspects of supervision:

• Hiring and Building Your Team
• Planning, Prioritizing, and Delegating Tasks
• Coaching and Training
• Motivating, Encouraging and Giving Positive Feedback
• Building Trust and Showing Respect
• Handling Conflict
• Performance Appraisals
• Discipline and Giving Constructive Feedback.

The Leader’s Guide provides suggestions for using the clips to draw out specific lessons on supervision.

Each toolkit includes:

• Chaptered DVD with 2 versions of all clips: with introductory narration and without;
• CD-ROMs with 2 versions of all clips (for importing into PowerPoint presentations);
• Comprehensive electronic Leader’s Guide that includes key points, discussion questions and activity suggestions for every clip.