Newly promoted supervisors, line managers and team leaders need to understand what is expected of them and how their role fits in with the company’s framework of policies. They must also become competent at the vital interpersonal skills that lie at the heart of their job.

This collection provides a complete course in supervisory skills and competencies:
• understanding the job
• planning
• agreeing objectives
• setting performance standards
• selecting priorities
• problem solving
• decision making
• dealing with people
• communication.

Training raining Methods:
• Brainstorming
• Case studies
• Role plays
• Discussion sessions
• Questionnaires

Time Guidelines:
• 23 activities take less than 30 minutes
• 27 activities take 30 to 60 minutes.