Sid’s night shift has the lowest efficiency and highest absenteeism – obviously caused by his negative feedback and punishment techniques. Steve, a consultant, eventually convinces Sid to begin practicing positive reinforcement. Soon, Sid’s night shift becomes the most productive in the company.

Key Points:
• How to establish a positive working climate in which employees know what is expected of them
• How to measure performance and give employees feedback
• How to increase positive observations
• How to give employees the opportunity to be winners