Yet personality impacts in a major way on the workplace  on both managers and staff. In addressing common questions on the subject, Psychologists Eve Ash and Peter Quarry define personality and provide practical methods for managing personality differences.

Case scenarios that are analysed and advice given by the psychologists:

1. "I didn't agree with the results of a personality test. What is personality and can it change? "
• Defining personality.
• Some personality characteristics.
• Changing personality characteristics.
• Solving problems.

2. "We have this really agro guy in our team and we don't know what to do about him. Any suggestions? "
• Communicating with the person.
• A formula for solving the problem.
• The importance of persistence.

3. "I manage two people with a personality clash. How can I resolve this?"
• The manager as mediator.
• Identifying the issues.
• Facilitating communication.
• Working individually.

5. Main Points
• Personality can change.
• How personality can be changed.
• The importance of managing personalities.