Did you know that the best time to influence someone is when they ask a question? If you can equip your people with good question answering skills, they can exploit all the opportunities this provides. The video demonstrates key techniques for participants to use questions as a way of winning support and making a case. Help them handle both neutral and hostile questions and use the ready-made activities in the trainer's guide to practise what's shown in the video.

Learning includes:
* how to answer all types of question to your best advantage
* how to 'receive, reflect and respond' when asked a question
* the five ways to re-focus a question to present a positive answer
* how to refine a question to avoid any misunderstanding
* the three ways to re-direct a question to a third party

Especially relevant to:
* communication skills
* presentation skills
* meetings
* face-to-face selling
* telemarketing
* attending interviews
* influencing