It’s hard to say no, especially when you’re pressured by subordinates or peers to be the decision maker. In this all time leading video, clinical psychologist and author Dr. Manuel Smith shows how to –
* Use 7 verbal skills to say exactly what is meant without feeling guilty
* Listen to complaints, objections, and criticism without taking it personally
* Face conflicts head on and still maintain the upper hand
* Use assertiveness to become more effective, both on the job and in their personal lives.