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10 Essential Interviewing Skills

Part of 'Take Away Training' series

Media Type - DVD
Author - Eve Ash

We conduct interviews for many purposes, such as recruitment, accident investigation or market research, but the basic skills are the same. This practically focussed video outlines the ten essential skills to ensure you achieve your goals when conducting an interview.

 

The 10 Essential Interviewing Skills:

1. Prepare logistics

  • Suitable time and place
  • All documents (selection criteria, research questions)
  • Source and confirm interviewees


2. Determine structure and questions

  • Open vs. closed
  • Inappropriate questions (leading, multifaceted, rambling,
  • self-answered)
  • Compliance with relevant legislation
  • Behavioural questions


3. Build rapport

  • Body language
  • Greeting
  • Small talk (caution in recruitment)


4. Outline structure and process

  • Explain structure, purpose and expected length
  • Time for interviewee's own questions
  • Gain agreement to proceed


5. Encourage participation

  • Use of silence - give the person space, time to think
  • 80/20 rule


6. Establish facts

  • Seek specifics
  • Explore inconsistencies
  • Discreet note-taking


7. Control the interview

  • Time management - cover all questions
  • Manage sidetracks
  • Ensure all goals are met


8. Active listening

  • Summarise and 'playback'
  • Helps check your comprehension
  • Helps keep the interview on track, on time


9. Make judgements

  • Suspend first impressions
  • Use all the interview information
  • Avoid personal bias
  • Gather additional information


10. Wrap up

  • Explain what will happen next (keep promises)
  • Offer feedback
  • Thank person

- 10 Employability Attributes & Skills
- 10 Essential Interviewing Skills
- 10 Essential Reception Skills
- 10 Essentials For Successful Induction
- 10 Healthy Work Habits
- 10 Point Checklist Before Delivering Training
- 10 Point Checklist For Briefing A Consultant
- 10 Powerful Networking Skills
- 10 Steps to Flawless Appraisal Interviews
- 15 Ways to Handle Today's Stress
- 360ยบ Feedback
- 5 Steps To High Self Esteem
- 6 Essential Steps to Getting That New Job
- 6 Ways To Boost Your Career Prospects
- 6 Ways To Build Rapport
- 6 Ways To Increase Job Satisfaction
- 6 Ways to Manage Overload
- 6 Ways to Prevent Sloppy Work
- 6 Ways To Resolve Conflict
- 7 Key Sales Skills
- 7 Steps To Improving Communication
- 7 Ways to Handle a Difficult Boss
- 9 Essentials for Exit Interviews
- Adult Learning Principles
- Advanced Sales Techniques
- An Introduction to Business Ethics
- Art of Behavioural Interviewing, The
- Art of Questioning, The
- Balancing Work & Private Life
- Be Careful With Email
- Best Practice Workplace Checklist
- Business Etiquette
- Career Planning
- Changing Role of Managers, The
- Coaching
- Common Facilitation Mistakes
- Conducting Successful Discipline Interviews
- Conducting Training Activities
- Conflict Within Teams
- Consulting Skills For Professionals
- Controlling Meetings
- Coping With Change
- Coping With Retrenchment
- Counselling Poor Performers
- Dealing With Abusive & Threatening Calls
- Dealing With Difficult People
- Dealing with Manipulative People
- Dealing with the Unmotivated Employee
- Dealing with Trauma & Distress
- Decision Making In Groups
- Delegating & Prioritising
- Designing And Delivering A Training Session
- Developing A Training Plan
- Developing Assertiveness Skills
- Developing Emotional Competence
- Difficult Presentations Made Easy
- Eliminating Workplace Bullying
- Energy & Enthusiasm
- Essential Counselling Skills
- Evaluate Anything!
- Facilitation Skills
- Getting The Most Out Of Training
- Giving Personal Feedback
- Giving Up Bad Habits
- Going For A Job Interview
- Handling Complaints
- Handling the Difficult Customer
- How To Develop Your People
- How to Make a 5 Star Impression
- How to Manage & Motivate a Sales Team
- How To Mentor
- How To Sell A New Idea
- How to Survive Email Overload
- Increasing Motivation At Work
- Leadership
- Leading Group Discussions
- Learning From Mistakes
- Learning To Learn
- Listening
- Making Teams Work Brilliantly
- Management Mastery Checklist
- Managing A Mature Age Workforce
- Managing Aggression in the Workplace
- Managing Boundaries
- Managing Performance
- Managing Upwards
- Men and Women Are Different
- Mentoring
- Moving To E-Learning
- Negotiating with Suppliers
- New Supervisor, The
- Overcoming Harassment
- Overcoming Personal Barriers to Diversity
- Personal Goal Setting
- Positive Thinking
- Power Of Empathy, The
- Preparing For Your Appraisal
- Problem Solving & Initiative
- Project Management Success Factors
- Psychology of Saying Sorry, The
- Public Speaking With Confidence
- Reducing Absenteeism
- Regaining Control Of Your Day
- Sales & Service Turn-Offs
- Selection Techniques
- Self Empowerment
- Setting Agendas and Taking Minutes
- Spirit Of Service, The
- Staying Happy & Positive Throughout Life
- Stress Management
- Successful Thinking Habits
- Supervisory Styles
- Take Away Training Series
- Time Management
- Understanding & Dealing with Depression
- Understanding Body Language
- Understanding Group Dynamics

  • Length - 16 minutes
  • Pricing
    Price - INR 5,950
    Intl. Price - A$ 240.00
  • Additional Remark

    See 'Take Away Training Silver' series for quantity pricing