Products

Developing Assertiveness Skills

Part of 'Take Away Training' series

Media Type - DVD
Author - Eve Ash

We all need to know how to be assertive - in all aspects of our life. But many people feel overwhelmed or stressed when faced with a particular person or situation. Learn practical skills you can use to communicate assertively - both in and out of the workplace.

 

We all have rights

  • To have an opinion
  • To express an opinion
  • To ask for something
  • To say 'no' to something

       
Types of communication

  • Aggressive communication - does not respect the other person's rights
  • Non-assertive communication - does not respect one's own rights, loss of self esteem
  • Assertive communication - respects own and other person's rights, ideal in both professional and personal life

       
Example 1. A friend wants to borrow something

  • Recognise your own rights - feel confident about your right to say 'no'
  • Don't feel guilty - say 'no' without using an excuse
  • Practice not giving an excuse - excuses can lead you to being manipulated

 
Example 2. Your boss overloads you

  • Use 'empathic assertion' - accept/acknowledge the other person's right to make the request, express own view
  • Use 'working compromise' assertion - find realistic 'deal'

 
Example 3. You are under-confident in meetings

  • Find your special edge, eg. previous experience
  • Use attention grabber, eg. hand up
  • Start with simple contributions, eg. about facts

 
Example 4. A customer is attacking you personally

  • Manage your own emotions - count to 10, calm voice, breathe slowly
  • Don't take it personally - focus on task
  • Use 'broken record' assertion - same statement repeated calmly

 
Tips on developing assertiveness

  • Learning to be assertive takes time
  • Developing assertiveness will bolster your self esteem which will help you develop further Find a 'change buddy'
  • Ask for feedback
  • Look for indicators/signs of need to change - stressed, angry, depressed

- 10 Employability Attributes & Skills
- 10 Essential Interviewing Skills
- 10 Essential Reception Skills
- 10 Essentials For Successful Induction
- 10 Healthy Work Habits
- 10 Point Checklist Before Delivering Training
- 10 Point Checklist For Briefing A Consultant
- 10 Powerful Networking Skills
- 10 Steps to Flawless Appraisal Interviews
- 15 Ways to Handle Today's Stress
- 360ยบ Feedback
- 5 Steps To High Self Esteem
- 6 Essential Steps to Getting That New Job
- 6 Ways To Boost Your Career Prospects
- 6 Ways To Build Rapport
- 6 Ways To Increase Job Satisfaction
- 6 Ways to Manage Overload
- 6 Ways to Prevent Sloppy Work
- 6 Ways To Resolve Conflict
- 7 Key Sales Skills
- 7 Steps To Improving Communication
- 7 Ways to Handle a Difficult Boss
- 9 Essentials for Exit Interviews
- Adult Learning Principles
- Advanced Sales Techniques
- An Introduction to Business Ethics
- Art of Behavioural Interviewing, The
- Art of Questioning, The
- Balancing Work & Private Life
- Be Careful With Email
- Best Practice Workplace Checklist
- Business Etiquette
- Career Planning
- Changing Role of Managers, The
- Coaching
- Common Facilitation Mistakes
- Conducting Successful Discipline Interviews
- Conducting Training Activities
- Conflict Within Teams
- Consulting Skills For Professionals
- Controlling Meetings
- Coping With Change
- Coping With Retrenchment
- Counselling Poor Performers
- Dealing With Abusive & Threatening Calls
- Dealing With Difficult People
- Dealing with Manipulative People
- Dealing with the Unmotivated Employee
- Dealing with Trauma & Distress
- Decision Making In Groups
- Delegating & Prioritising
- Designing And Delivering A Training Session
- Developing A Training Plan
- Developing Assertiveness Skills
- Developing Emotional Competence
- Difficult Presentations Made Easy
- Eliminating Workplace Bullying
- Energy & Enthusiasm
- Essential Counselling Skills
- Evaluate Anything!
- Facilitation Skills
- Getting The Most Out Of Training
- Giving Personal Feedback
- Giving Up Bad Habits
- Going For A Job Interview
- Handling Complaints
- Handling the Difficult Customer
- How To Develop Your People
- How to Make a 5 Star Impression
- How to Manage & Motivate a Sales Team
- How To Mentor
- How To Sell A New Idea
- How to Survive Email Overload
- Increasing Motivation At Work
- Leadership
- Leading Group Discussions
- Learning From Mistakes
- Learning To Learn
- Listening
- Making Teams Work Brilliantly
- Manage Change Successfully
- Management Mastery Checklist
- Managing A Mature Age Workforce
- Managing Aggression in the Workplace
- Managing Boundaries
- Managing Performance
- Managing Upwards
- Men and Women Are Different
- Mentoring
- Moving To E-Learning
- Negotiating with Suppliers
- New Supervisor, The
- Overcoming Harassment
- Overcoming Personal Barriers to Diversity
- Personal Goal Setting
- Positive Thinking
- Power Of Empathy, The
- Preparing For Your Appraisal
- Problem Solving & Initiative
- Project Management Success Factors
- Psychology of Saying Sorry, The
- Public Speaking With Confidence
- Reducing Absenteeism
- Regaining Control Of Your Day
- Sales & Service Turn-Offs
- Selection Techniques
- Self Empowerment
- Setting Agendas and Taking Minutes
- Spirit Of Service, The
- Staying Happy & Positive Throughout Life
- Stress Management
- Successful Thinking Habits
- Supervisory Styles
- Take Away Training Series
- Time Management
- Understanding & Dealing with Depression
- Understanding Body Language
- Understanding Group Dynamics
  • Length - 14 minutes
  • Pricing
    Price - INR 5,950
    Intl. Price - A$ 240.00
  • See 'Take Away Training Silver' series for quantity pricing