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Creating the Customer's Dream

Media Type -

DVD

Author -

Tom Peters

Subject(s) -

Customer Service , Quality and TQM

Description -

Tom Peters hosts this news magazine style program which features his good friend and favourite customer service legend -- Stew Leonard.

Learn the behind-the-scenes reasons for Stew Leonard's success from Stew and the people he has empowered to run his successful business. You'll be able to apply many of Stew Leonard's management techniques immediately after viewing this program.

Other Item(s) in this series

- 10 Vital Rule's For Giving Incredible Speeches …
- Beyond Close to the Customer
- Business & the Environment: Lean, Clean and Green
- Creating the Customer's Dream
- Excellence in the Public Sector
- In Search of Excellence
- Passion for Customers, A
- Passion for Customers, A (Short Cut)
- Passion for Excellence, A
- Service With Soul
- Service With Soul (Short Cut)
- Shape of the Winner, The
- Speed is Life: Get Fast or Go Broke
- Thriving on Chaos
- World-Class Qualty: The Customer Will Decide
- World-Class Qualty: The Customer Will Decide (Short Cut)